FULFILLMENT TIME
Please allow 1 - 3 business days (excluding holidays and weekends) for order processing before an order ships and an additional 3 - 7 business days to be shipped. For international orders, please allow 1 - 3 business days (excluding holidays and weekends) for order processing before an order ships and an additional 5 - 20 business days to be shipped. We are not responsible for any lost/stolen/damaged shipments once shipped out. Any claims must be made between the carrier and the buyer.
SHIPPING/TRACKING
When your order is done processing, you will receive a separate email with a tracking number.
Please Note: All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process. If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, Aku No Mori will not provide any form of refund nor reship the order.
For APO or FPO military addresses, please keep in mind that transit times may be prolonged due to government clearance protocol.
SHIPPING CARRIER DELAYS
Please keep in mind that we rely on the same tracking provided to a customer once a package leaves our facility. If you have a concern regarding your delivery and your tracking link shows your package is in-transit, please contact the shipping carrier for further detail.
In the unfortunate event that your tracking information states your order was delivered but you did not receive it, please email
support@akunomori.com for further assistance. Please note that we are not required to replace your missing merchandise, as it is up to the discretion of our customer support team to come up with a resolution per individual case.
ReturnsAny claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received with photos of the damaged product, your order number, and any other details you may have about your order. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at
support@akunomori.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
ExchangesAt this time, we do not offer returns and exchanges for buyer’s remorse or wrong size. All sales are final. If you are unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the size chart section. Though rare, it is possible that an item you ordered was mislabeled. If that’s the case, please let us know at
support@akunomori.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we will send you a new one, or issue a refund.
Unclaimed / Wrong Address Shipments that go unclaimed or the address you provide are either incorrect or insufficient by the courier will be returned to us. You will be liable for reshipment costs once we have confirmed an updated address with you.
Refunds We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return question at
support@akunomori.com.
